Apprise® Care login
"In the past, a Hong Kong employee would call me with system questions..sometimes in the middle of the night. I logged the inquiries, waited for a response and then contacted Hong Kong with the answer. Now, those inquiries can be logged directly with Apprise Care Asia for same day response." - IT Manager, CPP
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Customer Support Options
Choose the Level of Support That's Right for You
Your business is demanding. So, you expect a lot from your software. That's why Apprise Software offers an extensive suite of support services to help keep your application – and business – running smoothly.Choose from 3 levels of support and 12 languages* to meet your unique business needs.
Basic Support
Our Basic Support level includes the comprehensive services and tools you need to keep your business moving forward, including:
| • | Version upgrades |
| • | Basic application monitoring |
| • | 9-hour per business day live Help Desk support |
| • | 24-hour access to Apprise® Care online support |
| • | On-demand access to online product Help and the Knowledgebase |
| • | Annual account review/assessment |
| • | And, access to our conferences and forums |
Enhanced Support
Select Enhanced Support to receive all of the benefits of Basic Support, plus:
| • | 12-hour per business day live Help Desk support |
| • | And, on-demand access to our library of computer based product tutorials |
Premium Support
Choose Premium Support to receive all of the benefits of both Basic and Enhanced Support, plus:
| • | 24-hour per business day live Help Desk support |
| • | And, additional project management and consulting |
| Support Levels | |||
|---|---|---|---|
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| Benefits | Basic | Enhanced | Premium |
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| Basic Monitoring† |  |  |  |
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| Software Upgrades | | | |
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| Apprise® Care | | | |
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| Online Product Help | | | |
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| Knowledgebase | | | |
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| Annual Account Review‡ | | |  |
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| Live Help Desk Support‡ | 9 hrs per business day | 12 hrs per business day | 24 hrs per business day |
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| Computer Based Tutorials† | | |
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| Local Support in Asia | |
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Local phone support available in English and Chinese.
* Software available in Chinese (Mandarin), Chinese (Traditional), English (AU, CA, NZ, UK, US, ZA), French, Japanese, Korean, and Spanish.
† Requires Version 7.2 or later.
‡ Certain conditions and/or restrictions may apply.
Speak with a representative for details.