Enterprise-Wide Distribution Software and Solutions - Customer Relationship Management (CRM)

To turn one time sales opportunities into long term profitable customer relationships, sales and support teams need real-time access to complete customer and product information, the ability to track and manage opportunities and issues from onset to closure, and to be able to identify and capitalize on customer trends. Apprise Distribution customer relationship management - an optional, integrated package through Microsoft® Business Solutions CRM - effectively and efficiently manages customer relationships with real-time sales and support collaboration, streamlined lead and sales activity management, integrated customer correspondence management, and centralized issue management, routing, and tracking.

Key Benefits

• Capitalize on more sales opportunities through automated lead routing management and sales activity management
• Leverage customer specific product, pricing, and discounting information to efficiently provide customer quotes
• Utilize integrated contract management, sales literature, and customer communications to streamline sales processes and reduce sales cycle times
• Deliver consistent and efficient customer service by providing sales and support teams with real-time access to complete, centralized account history and information
• Reduce issue closure times with automated, streamlined case management from issue receipt to issue assignment and resolution
• Quickly resolve common support issues by implementing a collaborative, searchable knowledgebase
• Enable efficient selling and ensure that exceptions and escalations are quickly routed for appropriate action with rule-based sales process and workflow management
• Simplify customer communications and follow-up activities and free up valuable sales and support resources with integrated customer correspondence
• Reduce costs by improving support issue management and resolution
• Enhance sales productivity and increase revenues through sales process automation
• Leverage comprehensive information systems for accurate forecasting and for measuring and evaluating business activity and employee performance