Enterprise-Wide Distribution Software and Solutions - Customer Service & Sales

To compete effectively today, consumer goods distributors need to do more than provide good customer service. They need to understand and meet specific customer requirements and be flexible to changing customer needs - all while understanding and managing costs. AppriseŽ Distribution customer service and sales includes extensive capabilities to help effectively manage and optimize each customer relationship in order to achieve maximum revenues and profitability.

Key Benefits

• Leverage the rule-based environment to gain the flexibility needed to meet the specific requirements of each customer or prospect
• Establish customer specific pricing, credit and collection terms, and payment terms and options to effectively manage margins and profitability
• Add customer orders - all with the same business rules - whether they are received by phone, on-line, or EDI
• Meet the requirements of large mass merchants and other customers through EDI interfaces for orders, shipment, and payment information
• Improve efficiencies and customer satisfaction with real-time order status, dynamic proof of delivery, and integrated email capabilities
• Enable sales and support teams to maximize revenue potential through centralized contract management with real-time access to customer terms
• Gain sales efficiencies and reduce sales to revenue cycle times with broad order and invoice management capabilities
• Create a tighter linkage between sales and business performance by associating commissions to billed or collected revenues, order pricing, or profits
• Cover costs and maximize revenues by automatically applying fees for freight, late payments, returns, and more with a broad range of additional charge management tools
• Leverage extensive information systems for an in-depth view into customer profitability and group or individual sales representative performance